IT Backbone was established in 2008 by Jason Chaplin, and we’re proud to be one of the most trusted and respected names in IT support and managed IT services, delivering technical expertise to a huge range of companies.
Proven expertise in every IT service we provide
IT Backbone has grown to deliver industry leading services and solutions throughout the UK, to an expansive range of businesses, from small start-ups to multi-site organisations across multiple diverse sectors. We have invested heavily in our infrastructure and our staff development, to ensure that we can provide leading technologies and support them in line with modern ways of working, which have been undeniably transformed as a result of the COVID-19 pandemic.
Helping you to grow your business
Our aim is to help you grow your business. Whether we deliver IT support, managed IT services or cyber security solutions, we take time to understand the nature of your business, its culture, and how it runs on a day to day basis.
We are client centric
Our clients are at the heart of everything we do, so we’ll always make a bespoke recommendation to each and every one. When clients contact our service desk, they always talk directly with a technical expert (they’re all in the UK), which means that you won’t need to repeat the issue to a number of different people. Our engineers also maintain an outstanding knowledge base, which enables us to solve any issues quickly and easily.
Clients trust us and are with us long term
We take pride in delivering exceptional customer service, meeting and exceeding expectations with our IT support and managed IT services. Not only do we work to pre-defined SLAs with our clients, but we also have internal OLAs to ensure that projects follow best practices in accordance to industry best practice ITIL frameworks. We are proud to hear that our clients trust us, and many choose to partner with us long term.
Take a look at our vision and mission, to read about how we are focusing on our future.
Jason is our MD and Founder, who established IT Backbone in 2008. Jason’s an expert at putting himself in the customer’s shoes, and has a passion for delivering outstanding CX. Jason lives and breathes technology and is always happy to test out the latest Apple products, as well as innovative platforms and services.
Tony is IT Backbone’s Technical Services Director and leads our technical delivery teams. He’s got tonnes of technical experience and Tony heads up the strategic development and delivery of IT Backbone’s technical services. Tony also ensures that our technical strategy and day to day operations run seamlessly.
Our awards and accreditations
We were delighted to win the MSP Award for Most Innovative Marketing and Sales Campaign in SuperOps’ first MSP Awards at the end of 2022.
The Cyber Essentials certification demonstrates that IT Backbone takes a proactive approach to cyber security.
The SME Awards showcase some of the key SME players for doing great things. Whether it be using technology and data in new ways, or in IT Backbone’s case, client experience.
Casino Compliance Ltd
"We have used IT Backbone’s services on a number of casino projects, ranging from consultancy right the way through to full IT systems deployments. We have found their knowledge and professionalism a cut above the rest, due to the nature of the business, we have to be sure we choose the right partners. We began trading with IT Backbone four years ago on a renowned London Casino, the way that IT Backbone managed this project has meant we have since used their services for many subsequent casino projects. “It is always hard finding companies that understand the industry and business needs; however, with Jason and his team at our disposal, we wouldn’t hesitate to recommend their services"
Managing Director of Casino Compliance Ltd
Pearson Whiffin Recruitment
“Pearson Whiffin has been working with IT Backbone for over six years, and in that time a relationship has formed between the two business that is based on trust and respect.As well as handling any day to day support issues that may crop up both quickly and efficiently, they have undertaken several large projects for us. These include an Exchange to Office 365 migration and moving us to a virtual desktop solution. Each project has been well planned and handled professionally and with the best interest of my business in mind.They will always be my first option for any IT needs I have in the future”
Director of Pearson Whiffin Recruitment
Mayfair Casino Ltd
"IT Backbone has the rare ability to deeply understand our business, industry and culture, and their expertise enables us to get the very best from our infrastructure and solutions."
"TPP Recruitment have been using IT Backbone’s support service since August 2017; we are heavily reliant on the ability of their Service Desk to act quickly to user requests. We submit multiple requests daily and the majority are actioned speedily and we rely on this to ensure business continuity and staff satisfaction with their IT systems."
CEO, TPP Recruitment