“TPP Recruitment have been using IT Backbone’s support service since August 2017; we are heavily reliant on the ability of their Service Desk to act quickly to user requests. We submit multiple requests daily and the majority are actioned speedily and we rely on this to ensure business continuity and staff satisfaction with their IT systems. IT Backbone have taken the time to understand our business, they listen and take onboard our business needs and this sets them apart from many other providers. Recently we have additionally subscribed to their onsite support service and have an engineer onsite daily and through this they have learnt more about how the business functions and have got to know our various suppliers so are in a better position to support us efficiently.
Our latest venture with IT Backbone is a full infrastructure refresh project, the consultancy for this project looked at how we use technology while giving us expert advice on the latest technologies and advances in security, so we were able to make informed choices. Once the solution was agreed the project was then split into phases, so the impact to our business was minimised and then entirely managed by their technical teams.
Whenever we have questions or concerns we know, we can speak to Jason or any of his team, and they will actively do whatever is necessary to address them. It’s this hands on, tailored, client-focused service that really does make the difference.”
Jayne Morris, CEO of TPP Recruitment