MANAGED IT SERVICES
TAILOR MADE TO MEET
YOUR BUSINESS REQUIREMENTS

PUBLIC CLOUD FLEXIBILITY & DATA SOVEREIGNTY.
IT’S THE BEST OF BOTH WORLDS

A TRUSTED & RESPECTED NAME IN
IT SUPPORT & MANAGED SERVICES

Managed IT Services
tailor made to meet your business requirements

At IT Backbone we deliver managed IT services that support your business’ growth. We have over a decade of experience supporting businesses initially in London and the South East, and now across the UK. Our end-to-end portfolio of managed IT services has been developed in line with the needs of modern, fast-paced businesses.

We believe that technology can be the differentiator that sets you apart from your competition. That’s why we work tirelessly to ensure that our managed IT services deliver the ultimate in functionality, performance, uptime, and security.

Find out why IT Backbone is one of the most trusted and respected managed IT services providers in London, the South East, and across the UK.

IT BACKBONE
SERVICES

Our IT services portfolio allows us to deliver the services you need, when you need them, whether it’s a single service or a full outsourcing solution.
Services and resources can be scaled up and down as and when required and without the limitations that come with local infrastructures.
Effective IT cyber security solutions ensure that system usability is not compromised, and can detect a variety of cyber threats and stop them before they enter your network.
We deliver backup and disaster recovery services that you can rely on to work when you need them most.
All of our connectivity services are designed to deliver optimum bandwidth and security, ensuring that your users and your business can stay connected at all times.
IT Backbone directly manage, maintain, and support the entire Office 365 suite, optimising its features and resources for your business needs. We can co-ordinate the entire project to migrate your Office into the cloud.
IT Backbone’s email continuity services will provide your business with the highest possible uptime to mitigate the risks of data and productivity loss during downtime.
At IT Backbone we take pride in our levels of customer satisfaction, and we work efficiently to resolve all support issues within pre-defined SLAs based on the package you choose via remote support and onsite support where required.
We user our system monitoring service to create monthly reports on your systems for data analysis. This allows us to spot any bottlenecks in the system and advise on how to get the best out of your available resources, enhancing system performance further.

IT support forms the foundation of the managed IT services we deliver to businesses across London, the South East, and across the UK. We offer a comprehensive range of managed IT support packages and ad-hoc services for all sizes of business and all levels of technical expertise, including support for in-house IT teams.

Our partners

At IT Backbone we work closely with carefully selected partners to offer our clients best in class solutions.

We believe that working with the right partners and vendors is essential to providing high quality services to our customers.
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Client reviews

Here’s some of the clients we’ve worked with
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“As a Casino start-up, we have to choose a company that had the right knowledge and expertise within our industry. We were recommended the services of IT Backbone to discuss our needs and requirement for our new venture. After our first meeting with their team, we knew they understood what is required for a business of our type. IT Backbone and Victoria Gate Casino have been working side by side ever since the launch of the casino.

They initially built the entire infrastructure that the casino runs on which includes a multi-node virtualised system while also installing over 30 access points to be accessible from anywhere on the gaming floor; these systems run all of our gaming and back office systems. Their time and effort into making sure everything was up and running for the grand opening was second to none. As expected, everything went to plan, and all systems ran as expected, and has continued to do so. IT Backbone also liaise with our onsite IT administrators to deal with tasks such as arranging to update the servers, assisting with day to day support, and also advising on potential upgrades and or concerns.

Having such a professional help desk and technical team on hand really puts the end user at ease.”

Kevin Willis – Head of Compliance of Victoria Gate Casino

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“Working with IT Backbone was and continues to be an outstanding experience, an MSP who continuously supports our infrastructure and provides a reliable backbone on a day to day basis for our services, support and escalations. Our latest project with IT Backbone entailed implementing and hosting our very own Virtualised HA Environment; this works flawlessly in conjunction with our gaming providers at the Casino.”

Gintaras Siniauskas – Head of IT of Park Lane Casino

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“We have used IT Backbone’s services on a number of Casino Projects, ranging from consultancy right the way through to full IT systems deployments. We have found their knowledge and professionalism a cut above the rest, due to the nature of the business, we have to be sure we choose the right partners. We began trading with IT Backbone four years ago on a renowned London Casino, the way that IT Backbone managed this project has meant we have since used their services for many subsequent casino projects.

It is always hard finding companies that understand the industry and business needs; however, with Jason and his team at our disposal, we wouldn’t hesitate to recommend their services.”

David Mills – Managing Director of Casino Compliance Ltd. A specialist casino and gambling consultancy firm.

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“Pearson Whiffin has been working with IT Backbone for over six years, and in that time a relationship has formed between the two business that is based on trust and respect.

As well as handling any day to day support issues that may crop up both quickly and efficiently, they have undertaken several large projects for us. These include an Exchange to Office 365 migration and moving us to a virtual desktop solution. Each project has been well planned and handled professionally and with the best interest of my business in mind.

They will always be my first option for any IT needs I have in the future.”

Rob Pearson, Director of Pearson Whiffin Recruitment

TPP Recruitment

“TPP Recruitment have been using IT Backbone’s support service since August 2017; we are heavily reliant on the ability of their Service Desk to act quickly to user requests. We submit multiple requests daily and the majority are actioned speedily and we rely on this to ensure business continuity and staff satisfaction with their IT systems. IT Backbone have taken the time to understand our business, they listen and take onboard our business needs and this sets them apart from many other providers. Recently we have additionally subscribed to their onsite support service and have an engineer onsite daily and through this they have learnt more about how the business functions and have got to know our various suppliers so are in a better position to support us efficiently.

Our latest venture with IT Backbone is a full infrastructure refresh project, the consultancy for this project looked at how we use technology while giving us expert advice on the latest technologies and advances in security, so we were able to make informed choices. Once the solution was agreed the project was then split into phases, so the impact to our business was minimised and then entirely managed by their technical teams.

Whenever we have questions or concerns we know, we can speak to Jason or any of his team, and they will actively do whatever is necessary to address them. It’s this hands on, tailored, client-focused service that really does make the difference.”

Jayne Morris, CEO of TPP Recruitment

Why IT Backbone?

Our goal is to help and grow your business. When we deliver IT support and managed services, we take time to understand the nature of your business, its culture, and how it runs on a day to day basis.
Customer Satisfaction
We take pride in delivering exceptional customer satisfaction, meeting and exceeding expectations with our IT support and managed services. Not only do we work to pre-defined SLAs with our customers, but we have internal OLAs to ensure that projects follow best practices in accordance to industry best practice ITIL frameworks.
Tailored IT
Our IT support packages can also be tailored to your specific needs. If you require a specialised bespoke package, please contact us for consultation.
Strategically Focused
Our consultants are always on hand to lend advice on IT business strategies, software, and service implementation. We utilise IT to increase performance and user productivity, whilst building and maintaining a resilient infrastructure to produce optimal results in achieving business goals and development.

FREE IT Health Check

Contact us to request your Free IT Health Check. Our health check provides insight and recommendations to better manage your infrastructure.

Stay updated

Keep up with the latest news covering technology, cybersecurity and the latest IT Backbone developments. Don’t worry, we hate spam just as much you! We promise to only send you useful information.

Get in touch

London Office
IT Backbone, 3rd Floor, News Building, 3 London Bridge Street, London, SE1 9SG.
Kent Office
IT Backbone (Head Office), Unit 5, Chaucer Business Park, Watery Lane, Kemsing, Sevenoaks, Kent, TN15 6PL
Call us
Tel (Kent Office): 01322 475 440
Tel (London Office): 02079 521 660
Email
info@itbackbone.co.uk


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About

IT Backbone is one of the most trusted and respected names in IT support and managed services. We’ve been delivering IT support and managed services to small to medium businesses in London, the South East, and across the UK since 2008.

#ITBackbone
Contact
IT Backbone (Head Office), Unit 5, Chaucer Business Park, Watery Lane, Kemsing, Sevenoaks, Kent, TN15 6PL
Tel: 01322 475 440
info@itbackbone.co.uk

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