Services

24/7 IT support

Our IT Support services redefine the way businesses navigate and thrive in the digital landscape. As your dedicated IT Managed Services Provider, we offer a comprehensive suite of IT Support services designed to ensure the optimal performance, security, and reliability of your IT infrastructure. Here’s a glimpse of the key services we provide:

  • Unlimited Help Desk Support
  • Remote Monitoring and Management
  • On-Site Support
  • Patch Management
  • Vendor Management
  • 24/7 Monitoring and Emergency Response

Key services

How we will support you

Unlimited Help Desk Support

Our responsive and knowledgeable help desk is at your service, providing timely assistance for end-user technical issues, software challenges, and general IT inquiries. You will be connected directly a qualified 2nd-3rd line engineer when you call to ensure your problem is resolved as quickly as possible.

Remote Monitoring and Management

Stay ahead of potential issues with our proactive remote monitoring services. We continuously monitor your IT systems, promptly identifying and addressing anomalies to prevent disruptions and maintain optimal performance.

On-Site Support

For issues that require hands-on attention, our on-site support services ensure a rapid and effective resolution. Our skilled engineers are dispatched when needed, providing personalised support to address critical hardware or network challenges.

Patch Management

Keeping your systems up-to-date is crucial for security and performance. Our patch management services ensure that your software, applications, and operating systems receive timely updates, closing vulnerabilities and enhancing stability.

Vendor Management

Streamline your vendor relationships with our vendor management services. We liaise with your technology partners, ensuring seamless coordination and effective communication to meet your business needs.

24/7 Monitoring and Emergency Response

Our commitment to your business’s uninterrupted operation extends to 24/7 monitoring and emergency response. Rest easy knowing that our team is ready to address critical issues and emergencies at any time, ensuring minimal impact on your operations.

Key metrics

We’re proud of how we perform

15 mins

Avg. response time

< 2 hours

Avg. resolution time

100%

positive feedback

79%

First contact resolution

FAQ

More about our IT support

What is IT Support?

At our IT Backbone, IT Support is more than just a service—it’s our commitment to your success. We’re here to be your trusted tech partners, providing personalised assistance tailored to your unique needs. From troubleshooting technical issues to proactive maintenance, we take the time to understand your business and deliver solutions that ensure the smooth operation of your IT systems. With our dedicated team by your side, you can rest assured that your technology is in good hands, allowing you to focus on what matters most—growing your business.

Why do companies need IT Support?

For companies, IT support is indispensable in navigating the increasingly complex landscape of technology. From ensuring the smooth operation of critical systems to safeguarding against cybersecurity threats, IT support plays a pivotal role in maintaining productivity and security.

Our dedicated team provides proactive assistance and expert guidance, helping companies leverage technology to its fullest potential. Whether it’s troubleshooting technical issues, implementing new solutions, or providing ongoing maintenance, our personalised approach ensures that businesses can stay focused on their core objectives while we handle the intricacies of their IT infrastructure.

I don’t work in IT, why do I need to worry about cyber security?

Even if you’re not directly involved in IT, cyber security remains a critical concern for individuals and businesses alike. In today’s interconnected world, cyber threats pose significant risks to personal data, financial security, and overall peace of mind.

Our IT support services extend beyond traditional technical assistance to include comprehensive cybersecurity measures aimed at protecting your digital assets. By staying vigilant and implementing robust security protocols, we ensure that your online activities remain safeguarded from potential threats. With our proactive approach to cybersecurity, you can rest assured knowing that your digital presence is fortified against evolving risks, allowing you to navigate the digital landscape with confidence and peace of mind.

What is the cloud?

The cloud is a game-changer in the realm of technology, revolutionising the way data and services are stored, accessed, and managed. Essentially, it refers to remote servers accessed over the internet to store and process data, instead of relying solely on local computers or servers. This enables seamless access to applications, files, and services from anywhere with an internet connection, offering unparalleled flexibility and scalability.

Our IT support services encompass cloud solutions, ensuring that businesses can harness the power of the cloud to streamline operations, enhance collaboration, and drive innovation. With our expertise, navigating the cloud becomes effortless, empowering businesses to leverage its full potential for growth and success.

How much does IT support cost?

Determining the cost of IT support can vary based on various factors, including the size and complexity of your IT infrastructure, the level of support needed, and the specific services required.

At IT Backbone, we offer customised IT support plans tailored to meet your unique needs and budget. Our transparent pricing model ensures that you only pay for the services you need, without any hidden fees or surprises. Whether you’re a small business or a large enterprise, we work closely with you to develop a cost-effective solution that maximises the value of your IT investment. With our flexible pricing options and dedication to providing exceptional service, you can trust us to deliver reliable IT support that aligns with your financial goals and business objectives.

Our partners

We partner with the best