IT support forms the foundation of the managed IT services we deliver to businesses across London, the South East, and across the UK. We offer a comprehensive range of managed IT support packages and ad-hoc services for all sizes of business and all levels of technical expertise, including support for in-house IT teams.
Of all support requests are resolved within 90 minutes.
Within 3 rings we answer your call putting you one step closer to resolving your IT issues.
Retention rate. We’re proud of our customer service and reputation.
On average our client’s stay with us for 60 months.
At IT Backbone we take pride in our levels of customer satisfaction, and we work efficiently to resolve all support issues within pre-defined SLAs based on the package you choose via remote support and onsite support where required.
Our IT support packages can also be tailored to your specific needs. If you require a specialised bespoke package, please contact us for consultation.
Every business relies on stable and secure IT infrastructure and maintenance services. Your IT infrastructure consists of all the components that play a role in the overall IT and IT-enabled operations.
IT Backbone specialists can provide your business with an industry standard infrastructure, utilising components from industry leading partners such as Palo Alto Networks, Cisco, Hewlett-Packard, Dell, EMC, and Lenovo.
Networking is at the heart of all business communications. Reliable and robust networking from the core to the edge is a must to ensure that IT systems assist business productivity and operational efficiency.
Optimising infrastructure and resolving existing issues is an important part of any network enhancements, ensuring that introducing faster, newer technologies doesn’t exaggerate existing issues. Our infrastructure and maintenance teams have a wealth of knowledge, and we can work alongside you to ensure the successful implementation of the latest technologies.