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    Email is an essential tool for communication, collaboration, and content sharing, and email downtime is frustrating for both staff and clients. Unfortunately, email downtime is a fact of life for virtually every organisation, and carries with it a variety of consequences that range from the annoying to the financially devastating.

    Email continuity services in focus: IT downtime can wear on your business’s productivity levels. In 2017, organisations were losing an average £80,000 ($100,000) for every hour of downtime on their site*.

                        £0123456789001234567890                     ,012345678900123456789001234567890

    The amount organisations were losing on average for every hour of downtime on their site.

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    The average cost of network downtime is around £4,300 ($5,600) per minute.


    Every time you get interrupted, it takes on average 23 minutes to get refocused on your prior task.

    IT Backbone’s email continuity services will provide your business with the highest possible uptime to mitigate the risks of data and productivity loss during downtime.

    Email Continuity Service Features

    IT Backbone partner with Mimecast, a leading provider of email security, continuity, and management solutions, to deliver feature-rich email continuity services:

    Instant failover and failback
    Reduce email service recovery times.
    Automatic synchronisation of mailboxes
    Easier for users to resume work, fast after an outage.
    Access to email through Outlook
    Access for Windows, a native app for Mac users and a full suite of mobile apps gives users access through a number of different portals.
    Event specific dashboard
    One click continuity activation and employee alerting.
    SMS continuity alerts
    Improve communication to employees.
    Software only solution
    No costly hardware to purchase and install.

    Email Continuity Service Benefits

    Highly Reliable: IT Backbone’s email continuity service provides a comprehensive Service Level Agreement (SLA), which includes a 99.5% uptime guarantee. It is supported by Office 365, with a highly redundant cloud infrastructure that ensures your system maintains functionality throughout all scenarios. Whether you choose your primary hosting platform as Office 365 or prefer a more personal approach with your own physical or virtual server, our email continuity service will provide the efficiency and productivity that is crucial for the modern-day business.

    Simplified Management: IT Backbone’s email continuity service is capable of offering spam filtering and email continuity, and integrating a variety of solutions into a single interface. No matter where they are, your organisation’s workforce will have easy access to their email services and settings. They can manage their services directly from Outlook, through the mobile app, or with the online portal. Simplifying user access ensures better security, since it reduces the temptation to use personal accounts or other less secure methods for work-related tasks. This will also cut down on the time system administrators must spend providing user support.


    Easy Configuration: There is no need to purchase new equipment or alter your existing network infrastructure. In addition, IT Backbone’s email continuity service can be configured to work with hosted email services like Office 365.

    Also included in the SLA are provisions for enterprise-grade virus protection and spam filtering accuracy, with less than 0.0001% false positives and less than 2% false negatives.

    Downtime statistics taken from Forbes and IT On Demand.


    IT Backbone is one of the most trusted and respected names in IT support and managed services. We’ve been delivering IT support and managed services to small to medium businesses in London, the South East, and across the UK since 2008.

    IT Services in Kent
    July 31, 2020
    IT Services in Kent
    IT Backbone (Head Office), Unit 5, Chaucer Business Park, Watery Lane, Kemsing, Sevenoaks, Kent, TN15 6PL

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