Save time and money with IT support contracts from IT Backbone Limited.


IT Backbone Limited is here to help businesses maximise time and money with our tailor-made IT support contracts. Our dependable technology infrastructure promises the smooth running of your operations, regardless if employees are local or remote.

With 24/7 technical service at your disposal, rest assured that any tech issues will be handled promptly – preventing business disruption from arising!

Our IT support contracts are tailored to the exact requirements of each business. We don’t just enhance IT performance but also make sure that your company complies with industry regulations.

Furthermore, our team of knowledgeable IT experts can give you sound advice on how to maximise the return on your investments in technology.

At our company, you get nothing but the best when it comes to high-grade IT services — all at an extremely competitive price. We not only provide fixed contracts; we also offer flexible terms and payment options that are tailored to fit into any budget.

Moreover, with every contract, we strive to exceed even your highest expectations while still offering maximum value for money.

When you choose us for IT support contracts, you benefit from exceptional client support too. Our dedicated team is here 24/7 to answer any questions or queries on time and help resolve any problems swiftly so there’s no need for costly downtime or lost productivity.

Optimise your IT resources and don’t leave them up to chance – secure a reliable partner like IT Backbone Limited for comprehensive IT support contracts now!

IT support contracts

Enjoy seamless and reliable IT support with amazing benefits from IT Backbone Limited.

  • 24/7 remote IT support for quick resolution of IT issues.
  • Onsite IT support and unlimited visits from experienced IT engineers.
  • Affordable monthly costs to help you budget IT costs more easily.
  • Proven expertise in all aspects of business IT, from hardware and software installation to network setup and maintenance.
  • Perfect IT support service for start-ups and multi-site organisations.
  • IT Backbone Limited invests heavily in the latest IT infrastructure and staff development to ensure their clients get the best service.
  • World-class IT services to help you stay ahead of the competition.
  • A flexible outsourced IT support service that can be tailored to meet your business IT needs.
  • IT Backbone Limited’s IT engineers are highly knowledgeable in a wide range of IT disciplines.
  • Cyber Essentials Certified – providing IT support services that stay up-to-date with the latest IT security standards.
  • Cost-effective platforms and tools available to help you get the IT solutions you need.
  • Expert IT strategy advice to help you make the right IT decisions for your business.
  • IT support contracts that are perfect for long-term projects.
  • Robust and reliable antivirus engines to keep your data secure from potential threats.
  • Partner with Mimecast for better email security.

information technology technical support contract

Enjoy exceptional client support with IT Backbone Limited.

IT Backbone Limited is the premier provider of IT support contracts in the United Kingdom, and we pride ourselves on our exceptional client support. Our team has an extensive knowledge base when it comes to all things related to Information Technology, so you can rest assured that your inquiries will be answered swiftly by knowledgeable professionals who genuinely care about your satisfaction.

With us as your partner, you won’t have to worry about any tech-related problems getting out of hand or going unresolved –our skilled technicians are here for you every step of the way!

IT technical assistance contract

Read what our clients are saying about our services!

Casino Compliance Ltd

"We have used IT Backbone’s services on a number of casino projects, ranging from consultancy right the way through to full IT systems deployments. We have found their knowledge and professionalism a cut above the rest, due to the nature of the business, we have to be sure we choose the right partners. We began trading with IT Backbone four years ago on a renowned London Casino, the way that IT Backbone managed this project has meant we have since used their services for many subsequent casino projects. “It is always hard finding companies that understand the industry and business needs; however, with Jason and his team at our disposal, we wouldn’t hesitate to recommend their services"

David Mills

Managing Director of Casino Compliance Ltd

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TPP Recruitment

"TPP Recruitment have been using IT Backbone’s support service since August 2017; we are heavily reliant on the ability of their Service Desk to act quickly to user requests. We submit multiple requests daily and the majority are actioned speedily and we rely on this to ensure business continuity and staff satisfaction with their IT systems."

Jayne Morris

CEO, TPP Recruitment

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Mayfair Casino Ltd

"IT Backbone has the rare ability to deeply understand our business, industry and culture, and their expertise enables us to get the very best from our infrastructure and solutions."

Christian Huot


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Pearson Whiffin Recruitment

“Pearson Whiffin has been working with IT Backbone for over six years, and in that time a relationship has formed between the two business that is based on trust and respect.As well as handling any day to day support issues that may crop up both quickly and efficiently, they have undertaken several large projects for us. These include an Exchange to Office 365 migration and moving us to a virtual desktop solution. Each project has been well planned and handled professionally and with the best interest of my business in mind.They will always be my first option for any IT needs I have in the future”

Rob Pearson

Director of Pearson Whiffin Recruitment

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Utilise IT Backbone Limited’s professional and experienced IT support services now – Transform your business!

Trust IT Backbone Limited to provide your business with reliable and trustworthy IT support contracts that are tailored to fit your specific needs.

We have experienced professionals to be ready for any questions or concerns you may have about our services, so don’t hesitate to call us on 01732 400500 or email today!

With top-notch client support combined with more than a decade of experience in the industry, IT Backbone is sure to be an excellent choice for all of your information technology requirements; contact us now and see what we can do for you!

Computerised information tech help agreement

Get answers to all your IT support contract questions with our FAQ section!

What is IT support?

IT support, commonly known as technical assistance for tech products and services, includes setup, repair and problem-solving.

Agreements between businesses called IT support contracts are essential to establishments that count on technologically based solutions since they guarantee a proper level of service while protecting them from any unforeseen expenses linked with technology.

On the other hand, these deals specify what services will be provided by the provider in addition to payment conditions along with warranties or guarantees related to performance.

How does an IT support contract work?

An IT support contract outlines precisely what services are being provided by your provider.

It also covers details such as the cost, duration of agreement and payment procedures, response times to service requests and any restrictions on incident numbers during a certain period.

All this helps to ensure both parties remain responsible for their duties: providers delivering quality service and clients getting exactly what they want from them.

What types of IT support contracts are available?

IT service contracts can vary significantly, depending on the type of IT services you’re after. Such examples include network security, system backups and recovery, cloud storage, software installation/updates, hardware maintenance – and much more!

Your provider should be able to offer a variety of agreement choices that fit your individual needs as well as budget.

How much does an IT support contract cost?

When it comes to IT support contracts, the pricing can fluctuate based on both the services provided and contract length. While long-term contractual agreements may provide extra discounts, shorter terms could be more appropriate for businesses that need occasional technical assistance. This way you won’t pay for something your business doesn’t necessarily require or use often.

How do I choose the right IT support contract?

Before signing an IT support contract, it’s critical to thoroughly research your options in terms of pricing, response times, and limits on incident coverage.

Compare multiple IT service providers so that you can select the right one for your business needs and budget constraints. Furthermore, be sure to assess any potential risks associated with this decision—for example, hidden costs or frustrating delays in services—to guarantee that the agreement adequately serves you best.

Ultimately taking time now will help ensure a successful result down the line.

What should I do if an IT support contract isn’t meeting my needs?

If your IT service contract is not delivering the services or response times that were initially agreed upon, you must communicate with your provider. Your IT service partner should be able to provide extra assistance and propose alternative solutions to comply with your specific information technology requirements.

If they are unwilling or unable to meet your needs, it may be time for a change. Finding an alternative with more accommodating terms and conditions can save you money and reduce downtime in the long run.

Don’t forget: You have the freedom to cancel the contract at any time if necessary, so make sure you explore all options before committing.

What should I look for in an IT support contract?

As you contemplate your next IT support contract, be sure to carefully examine all of the service details and response times. Make certain that any additional costs are explicitly defined in the agreement, such as fees for out-of-scope requests or specialised IT services.

And don’t forget about research: collect feedback from other clients who have previously used this particular provider’s services to guarantee a quality experience at an equitable price.

How can IT support help my business?

With IT support contracts, businesses can experience cost savings by outsourcing their technical solutions to specialist providers. From installation and maintenance to troubleshooting and system backups, as well as cybersecurity measures – all these tasks are taken offsite in a personalised manner according to the company’s needs. This has the added benefit of allowing internal IT staff time for other projects while cutting down on overhead costs from additional hiring!

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